Pre/Post-Operative and Business Office Manager
Position Summary
The Pre/Post-Operative and Business Office Manager is responsible for the overall leadership, coordination, and operational management of the pre-operative, post-anesthesia care, and business office functions within a freestanding ambulatory surgery center. This role ensures safe, efficient, and patient-centered care while maintaining regulatory compliance, operational efficiency, and high employee engagement.
The ideal candidate is a strong clinical leader with a solid understanding of ASC workflows, demonstrated business acumen, and the ability to effectively partner with physicians, leadership, and staff.
Key Responsibilities
Clinical & Operational Leadership
- Provide oversight and leadership for Pre-Op, PACU, and Business Office teams.
- Ensure safe, high-quality patient care in accordance with ASC policies, clinical standards, and best practices.
- Manage daily staffing, scheduling, and patient flow to ensure efficient operations.
- Serve as a resource for clinical decision-making, problem resolution, and patient throughput optimization.
- Collaborate closely with anesthesia providers and surgeons to support efficient surgical schedules.
Business Office Management
- Oversee front-end revenue cycle functions, including registration, insurance verification, prior authorizations, and patient financial counseling.
- Partner with billing services or internal teams to support accurate charge capture, coding workflows, and claim submission.
- Monitor key performance indicators such as denial rates, point-of-service collections, and patient satisfaction.
- Ensure compliance with payer contracts and regulatory requirements.
Staff Leadership & Development
- Recruit, onboard, train, and retain high-performing team members.
- Provide mentorship, coaching, and performance feedback to direct reports.
- Conduct annual evaluations and support professional development opportunities.
- Foster a positive, accountable, and collaborative work environment.
Quality, Compliance & Continuous Improvement
- Ensure compliance with accreditation standards (AAAHC) and applicable federal and state regulations.
- Participate in quality improvement activities, audits, and performance improvement initiatives.
- Identify opportunities for process improvement, cost containment, and operational efficiency.
Collaboration & Communication
- Maintain strong working relationships with physicians, leadership, vendors, and interdisciplinary teams.
- Communicate effectively with patients, families, and staff to support a positive patient experience.
- Model professionalism, ethical behavior, and adherence to organizational values.
Qualifications
Required
- Associate or Bachelor’s Degree in Nursing (BSN preferred)
- Active RN license in the state of Minnesota
- Minimum of 2–3 years of experience in Pre-Op and/or PACU
- Prior leadership or charge nurse experience in an ASC or acute care setting
- Current BLS, PALS and ACLS certification
- Strong organizational, communication, and leadership skills
- Ability to work a flexible schedule based on operational needs
Preferred
- Experience managing or supporting ASC business office or revenue cycle functions
- Knowledge of ASC regulations, accreditation standards, and payer requirements
- Proven experience in staff development, scheduling, and operational improvement
Why Join Us?
- Work in a patient-focused, fast-paced ambulatory surgery environment
- Collaborative culture with strong physician and leadership partnerships
- Competitive compensation and comprehensive benefits package
- Opportunity to make a meaningful impact on patient care and operational excellence
How to Apply
Interested candidates should submit a resume and cover letter to bptacek@hpsurgery.com
High Pointe Surgery Center is an Equal Opportunity Employer.
